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CUSTOMER INFO

FREQUENTLY ASKED QUESTIONS

Q. How does my Water Softener work?
A. Think of your machine as a ‘water washing machine’, it simply washes the hardness out of your water, it works automatically and rarely requires adjustment apart from adding salt as required.

Q. What is a Regeneration and when does it happen?
A. The ion exchange resin bed inside your water softener becomes exhausted every few days and needs to be flushed clean with a brine solution to resume softening your water again. This process takes place automatically as the water softener meters the water you use before regenerating usually at 2am.

Q. How do I know if it’s working?
A. The main way you can tell is when you wash your hands, they will lather quickly however if you are in any doubt use a hardness test kit which was supplied with your softener.

Q. It’s not making a noise?
A. Thats fine, it’s simply working normally.

Q. It’s making a noise?
A. Then it’s regenerating, you will occasional whirring and some water swooshing noises, nothing to worry about and all perfectly normal.

Q. Why is Salt used?
A. Salt is the cleaning agent used to make the brine that cleans the softeners ion exchange resin bed. Salt never enters your soft water, it’s simply flushed down the drain during regeneration.

Q. What type of Salt and how often do I top up?
A. You can use either tablet, granular or block salt in your water softener, top it up no higher than 2-3 inches from the top of the cabinet lid. Thereafter top up your salt either once a week or you can wait until the salt level has fallen to about 4-5 inches from the bottom. Your salt usage will depend on your household water usage, how hard your water is and your water softeners resin bed capacity.

Q. Does it need servicing?
A. We recommend that a routine service is carried out on your water softener on a regular basis, certain models have extended guarantees that make a service obligatory for the guarantee to be maintained.

Q. How long does the resin bed last?
A. Your resin bed is likely to last many years if looked after, 10 to 15 years is not uncommon however it depends on its usage pattern throughout its life.

Q. Where do I find my softeners serial number?
A. This will be found on the control valve.